Frequently Asked Questions

• 1 How Can I Trust Your Company?

  İstanbul Transfer.co Rota Transfer Turizm Taş.Tic.Ltd.Şti. It is the brand and the Ministry of Tourism (9722) License No. MetapoyTourism Travel Agency.

• 2 Is your transfer service insured?

  The transport services you have received from Istanbul Transfer.co have transport insurances that are compulsory in the Transport circular of the Ministry of Transport. Vehicles with D2 authorisation certificate have compulsory personal accident insurances.

• 3 What should I do if my flight is delayed or canceled?

  In case of flight cancellation or delay in your transportation transfer services from Istanbul Transfer.co, you must share the information with our 24/7 customer service. In cases such as cancellation or delay of your flight, your transfer service may be cancelled or delayed with you. (0 530) 783 27 78 Please contact our call center from our phone line. In case of delay or change in the flight plan, if you share the information with us, new planning can be made for your transfer.

• 4 I couldn't find the transfer tool, what should I do?

  İstanbul Transfer.co authorised personnel are waiting for you at the exit gate of the airport terminal with name badge. In cases such as failure to meet, you can get support by calling our hotline 0 530 783 27 78.

• 5 How can I make my transfer payment?

  You can pay for the transportation service you have purchased from Istanbul Transfer.co by bank transfer or you can take advantage of our payment options in the vehicle upon arrival.

• 6 Can we provide child seats in your transfer vehicles?

  You must specify the child seat and child age in the reservations you will make from our company. If a child seat is requested for a fee, we have a child seat in the vehicles.

• 7 How long will I wait at the pick-up address or airport?

  Since we provide personalised service as İstanbul Transfer.co, your vehicle will be ready before the time you specify at the location you request.

• 8 How can I get information for my transfer reservation?

  The reservations you have made from our İstanbul Transfer.co page are sent to your e-mail address you have given as a reservation form and at the same time you will be informed as sms and our operation will contact you via watsapp line.

• 9 Can you make a reservation for my return transfer?

  İstanbul Transfer.co can also make your return reservations in line with the transfer requests you have requested.

• 10 What do I need to know about luggage for my transfer?

  During your transfer, it is forbidden to carry chemical substances, spillable liquids, illegal substances or articles, substances or articles that may cause odour and large parcels of household goods etc. in our transfer vehicles. You can travel with the average luggage that can be found with you.

• 11 What should I do if I forget my item in the transfer vehicle?

  If you forget your belongings in our Transfer Vehicles, you can get support by calling our 24/7 customer line urgently. But remember that our transfer vehicles are active and take passengers immediately after you.

• 12 How can I make a reservation?

  You can make an Online Reservation on our Web Page, you can get information from our customer representative via Watsapp. If you wish, you can get detailed information or make a reservation by calling our 24/7 customer hotline.